Q:How many days does it take for order delivery within the UAE?
It takes 2 – 3 business days to deliver the order within UAE. In the unlikely event of the product not available, Moon Factory Outlet reserves the right to cancel the order and refund the amount to the customer (if already paid) or suggest alternatives to the customer for a similar product.
Q:Do you deliver products outside the UAE?
No. Currently we do not deliver outside the UAE.
Q:Do you delivery anywhere in UAE?
Yes we do.
Q:What are the Payment Options available for placing an order?
Debit/Credit Card Payment.
Cash on Delivery
Q:How do I know that you have received my order?
We'll drop you a confirmation Email or SMS as soon as we receive an order. We'll also give you a call if you have made any special requests.
Q:What if my stuff is different from what I ordered when it arrives?
What if my order is delivered wrong?
Hopefully this won't happen! We always carry out quality checks and ensure your products are carefully packed and delivered to you in perfect condition. Just in case your stuff arrives damaged, do not worry, email us with your order ID and we'll be happy to replace the item as soon as possible.
Q:Is there a minimum online spend?
Nope, spend as little or as much as you like.
Q:If I order more than one product, will they all be delivered together?
Yes, all your products will be delivered together
Q:Do I get a receipt for my online order?
Yes, as soon as your order is submitted and confirmed we will send you an email/SMS confirmation, you'll also get a printed copy when your order is delivered.
Q:What is the cancelation policy for orders placed on the website?
You may cancel the order until before the order has been dispatched. Cancelations after dispatching the order is not possible. However, you may choose to return the product based on our hassle free Return Policy but you going to pay for the delivery charges.
Q:What happens if I am not home to accept the order delivery?
Our courier partner will contact you on the mobile number you had given at the time of placing the order.
You may suggest an alternate schedule for receiving your order. However, after 3 unsuccessful attempts to contact will result in auto cancellation of your order and amount refunded to your account (if already paid).
Q:Can I change my delivery address after placing the order?
A:No. You cannot change the delivery address after an order has been placed. However, you may cancel and re-initiate a new order with the updated delivery information.
We strongly recommend you to keep your contact information updated at all times.
Q:Is the payment made on Moon Factory Outlet safe and secure?
A:We adhere to the highest standards of payment security. Our Payment Gateway is 3D secured and is Visa verified and MasterCard secured. Your credit card details are not stored on our website.
We accept all internationally accepted visa/master debit/credit card.