Where is the Warranty Valid?
The product warranty is applicable only for orders placed within the UAE.
What Does the Warranty Cover?
The warranty covers the repair or replacement of parts for select items and categories.
Luggage Warranty Terms
For luggage, the warranty covers the repair or replacement of removable parts, including wheels, locks, handles, and trolley systems.
Trolley/Wheeled School Bag Warranty
The warranty for trolley or wheeled school bags covers the repair or replacement of removable parts such as wheels and trolley systems.
Baby Stroller Warranty
Baby strollers are not covered under warranty. However, in rare cases, we may attempt repairs without guaranteeing a solution.
What is Not Covered by the Warranty?
- Baby products are not covered by the warranty.
- Luggage warranties do not cover cracked shells (for hard cases), torn bodies (for soft cases), or cosmetic issues like scratches or scuffs from usage. Claims for damaged luggage shells or torn bodies should be made with the airline or airport.
- Trolley or wheeled school bags are not covered for backpack straps, zippers, lining, stitching, broken inner base frames, or cosmetic damage due to use.
How to Request Warranty Services in the UAE
To request warranty services, [click here](#) or email us at info@moonfactoryoutlet.com for assistance.
How to Claim Manufacturing Defects
To report a manufacturing defect, please email us at info@moonfactoryoutlet.com with a detailed explanation, proof of purchase, and photos. Once approved, we will arrange a return for inspection. If confirmed, we will notify you and process a refund. If no defect is found, the item will be returned to your provided address.
How is My Refund Calculated?
Refunds or replacements are calculated based on the item’s value, factoring in the years of usage compared to the warranty period. For example, if an item with a 5-year warranty was purchased for AED 100 and used for 2 years, the refund would be calculated as AED 100 ÷ 5 years × 3 years remaining = AED 60.
